Overview
We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process easy.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Downloadable software products
- Some health and personal care items
- bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies, DIY supplies,
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
How do I make a return?
- Sign into your BtBstore account.
- Find the order in My Orders, click the “Return Item” button.
- Select the item(s) you would like to return, indicate the reason, and submit.
- Print the return label and securely tape it on the outside of your return package.
- Call the post office to arrange a collection or drop off at your nearest post office.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {service@btbstore.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {service@btbstore.com}
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping returns
To return your product, you should mail your product to:
- Address: No. 3223, 3rd Floor, Zone D, Dongsheng Road Market, China Textile City, Keqiao District, Shaoxing City, Zhejiang Province, China．
- Recipient: Jianhua Sheng
- Tel: +86 13777348231
Please make sure you don’t include non-BtBstore items by accident in your return package. We will not be responsible for sending back those items to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Send us an email at {service@btbstore.com} for questions related to refunds and returns.